May 27, 2020 – OptimumCare Home Care Services, a provider of Home Health and Home Care services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. Qualifying for the award in the category of Home Health Care, OptimumCare displays a continued dedication to providing Best in Class senior healthcare services.
Anim Addo Sampong, the Administrator of OptimumCare Home Care, describes receiving the award as an honor, stating that OptimumCare will continue to strive for excellence and commit to improving community health care through personalized healthcare.
Throughout its eight-year history of serving the community, OptimumCare Home Care has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2019, a sampling of OptimumCare customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate OptimumCare in specific categories.
Every month, OptimumCare gathers its real-time survey results to gain a better understanding of the patient’s and resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, OptimumCare has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient and resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada, and Puerto Rico.
About OptimumCare Home Care Services.
OptimumCare Home Care Services firmly believes that everyone deserves the opportunity to remain as active and independent as possible. Our goal is to help every individual maintain and enjoy a healthy and active way of life. Our services are designed to do just that. Because we’re a family-owned business and not a franchise, we focus on developing loyal, friendly, compassionate, yet professional services with our clients and their families.
Our mission is to ensure optimal health and well-being of every individual under the care of OptimumCare Home Care Services. As pioneers for quality patient care, we go beyond our ways to deliver the best possible services. Thus allowing individuals to live fully in their maximum capabilities, with independence and dignity.
We provide only trained, licensed, and certified caregivers and staff for our clients. We understand your needs and can help you or a loved one achieve greater mobility, security, and independence in your own home.
